Victims of property theft had overwhelmingly positive experiences with Portland police officers who helped them, according to an independent survey conducted by the National Police Foundation.
Significant differences in survey completion by gender, race, and age are also noted in the findings. Implemented by the National Police Foundation, the survey tested a new polling method utilizing text messages.
The National Police Foundation sent eight questions via text last October to 2,318 Portland residents who had been victims of property crimes and had contacted police for assistance.
The 538 respondents ranked their sentiments on a five-point scale from most negative (1) to most positive (5), police said in a news release this week.
People were “fairly equal” across precincts and genders and evenly distributed among precincts, according to the National Police Foundation, a nonprofit organization seeking to advance policing through innovation and science.
But the study also found:
· 86% of respondents were white.
· Non-white respondents were significantly less likely to complete the survey than white (18% of black respondents completed the surveys compared to 25% of white respondents).
· Younger residents were less likely to complete the survey than older residents (17% of those 30 and under completed compared to 42% of residents 60 and over).
· Women were more likely than men to complete the survey (25% compared to 21%).
· The differences in completion rate by age category were large: 25 percentage points separated the youngest and oldest age categories.
The survey analysis notes the predominantly white sample size may not accurately reflect the perceptions of non-white people, stating that “more data is needed to confirm that specific non-white subgroups – especially African Americans -- share similar satisfaction rates to whites.”
The survey was funded, developed and carried out by the National Police Foundation, which approached the Police Bureau seeking opportunities to test a new method of survey using texts and emails.
Victims of property theft were selected as participants because they span a wide cross-section of the community. “There are countless other topics that we could collect data on,” said Sgt. Kevin Allen, a police spokesman. “This is one narrow, but valuable, perspective.”
The Police Bureau also wanted to avoid contacting others who had more sensitive interactions with police officers. “We did not want to potentially re-traumatize victims of personal crimes such as assault, rape, or robbery by asking questions about their contact with us,” Allen said.
According to the Portland Police Bureau, the survey found:
· 85.47% felt extremely positive about the officer listening to what they had to say.
· 77.86% felt extremely positive the officer was fair with them.
· 69.27% felt the officer was respectful to them.
· Taking the whole experience into account, 61.97% felt the interaction with police was extremely positive.
At the same time, police said the respondents also offered feedback that included some who said police didn’t have time for them.
The survey also found that people who reported online, instead of reporting in person, were less satisfied overall.
Find the survey here.
-- Piper McDaniel; amcdaniel@oregonian.com; 503-221-4307; @Piperamcdaniel
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